Designing with Diversity - How Focusing on Inclusion Helped Us Become Better Designers

Online Only
Tuesday, Oct 20, 2020 at 11:15 AM  - 11:45 AM EDT 

Event Details

A Lunch & Learn with live QA & Networking session. 

Pre-recorded session of Designing with Diversity - How Focusing on Inclusion Helped Us Become Better Designers​  can be viewed here. 

As members of the TELUS Service Design team, when we were given the opportunity to focus on retail accessibility, we were nervous and excited. The experience of this project was transformative and pushed us to become better and more inclusive designers. The lessons learned and insights gained from this work have continued to inform our approach to design and evolved our practice.

In this talk, we will tell the story of what we learned, and how we continue to apply these lessons in order to engage diverse groups in our design process.


Linn Vizard
Independent Designer
Ben Kim
Manager of Service Design


Available Online Only
Instructions will be sent out via email after registration.


Live QA & Networking

Organizer Details

Logo - University of Waterloo

University of Waterloo

The University of Waterloo is Canada’s top innovation university. With more than 36,000 students we are home to the world's largest co-operative education system of its kind. Our unmatched entrepreneurial culture, combined with an intensive focus on research, powers one of the top innovation hubs in the world. Find out more at